PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE. BYACCESSING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DONOT AGREE TO THE TERMS, PLEASE DO NOT USE THE SITE.
- OUR INFORMATION
The sale of items through this website is carried out under the name GLIDESCOPE DESIGNS, a Spanish company with address at Avda. Zumalakarregi, 01400 Llodio (Álava), registered in the Commercial Registry of ________, Volume
- YOUR DATA AND YOUR VISITS TO THIS WEB PAGE
The information or personal data you provide about you will be treated in accordance with the provisions of the Privacy and Cookies Policy. By making use of this website you consent to the processing of such information and data and declare that all the information or data you provide us is true and corresponds to reality.
- USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
- Make use of this website only for legally valid inquiries or orders.
- Do not place any false or fraudulent order. If it could reasonably be considered that such an order has been made, we will be authorized to cancel it and inform the relevant authorities.
When placing an order through this website, you declare to be over 18 years of age and have the legal capacity to enter into contracts.
- SERVICE AVAILABILITY
The items offered through this website are only available for shipment to Spanish territories and the European Union.
If you wish to place an order from another country, of course, you can do so using one of our retail partners who ship internationally.
- HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). We will also inform you by email that the product is being sent (the “Shipping Confirmation”).
- PRODUCT AVAILABILITY
All orders are subject to product availability. If there are difficulties with the supply of products or if there are no items left in stock, we will refund any amount you may have paid.
Unless there are circumstances arising from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send the order consisting of the product/s contained in each Shipping Confirmation within the period indicated on the website according to the shipping method selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.
If for some reason we could not meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. Keep in mind, in any case, that we do not offer home delivery on Saturdays or Sundays.
- PRICE AND PAYMENT
The prices on the website include Spanish VAT but exclude shipping and handling costs, which will be added to the total amount due. Prices may change at any time, but (except as stated above) the possible changes will not affect orders to which we have already sent you an Order Confirmation email.
Once you have selected all the items you want to buy, they will have been added to your cart and the next step will be to process the order and then make the payment. To do this, you must follow the steps of the purchase process, filling out or checking the information requested in each step. Also, during the purchase process, before making the payment, you can modify the details of your order.
You will be able to use direct bank transfer, PayPal and your personal credit card through PayPal as payment methods.
Any costs involving payment via Bank Transfer/wire transfer, will be at buyers costs.
- VALUE ADDED TAX AND BILLING
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the Spanish VAT application territory if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally valid at all times depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations in each of these territories. You expressly authorize us to issue the invoice in electronic support, although you may indicate at any time your willingness to receive an invoice in paper support, in which case, we will issue and send the invoice in said format.
- RETURN POLICY
- Cancellation and returns
If you are hiring as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire after 14 calendar days from the day that you or a third party indicated by you, other than the delivery carrier, acquired material possession of the goods or if the goods that make up your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, other than the delivery carrier, acquired material possession of the last of those goods.
If you have completed and placed the order and decide you do not want part or all of it then we will accept it as a RETURN, even if the order has NOT been shipped. If your order has been shipped you can send it back. When your wish to send your purchase back to is accepted by us, it has to be done with similar shipping and in the same box and protection used by us as we originally have sent your order out. Model(s) and box MUST be in the same condition as when you received it.
When the way/material for the return used by buyer is not sufficient and has caused (extra) damage to either model or box, we will calculate the percentage of (extra) damage caused by the insufficient packed return goods and reduce this calculated amount/percentage with the total amount that will be refunded to the buyer.
We will credit you the cost of the model minus any conditions per above PLUS a 12% restocking fee whether the model has or HAS NOT shipped.
The costs we have charged the buyer for shipping, or costs that the buyer needs to make to return products to us, will not be refunded in any circumstance.
To cancel an order, you must notify GLIDESCOPE DESIGNS, a Spanish company domiciled at Avda. Zumalakarregi, 01400 Llodio (Álava), at the following number 946721849, or by email at email@example.com
- Returns of defective or damaged products
In cases in which you consider that at the time of delivery the product does not conform to the provisions of the sales contract, you must contact us immediately through our contact channels providing the product data, as well as details of the damage incurred by the product with an attached photo if possible, – where we will indicate how to proceed. Please always contact us first before returning the model.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product (if applicable) is warranted. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to any flaw or defect, when it really exists, will be fully refunded, including delivery costs incurred to deliver the item and the costs you incurred to return it to us. The refund will be made in the same means of payment that was used to pay for the purchase.
Please note: boxes are not always 100% mint, due to transport from the manufacturer to us or transport from us to you. A box is meant to protect the model, a damaged box is no reason for a refund.
In any case, the consumer rights recognized by current legislation are applicable.
If you as a consumer and user enter into a purchase agreement, we offer guarantees on the products that we sell through this website, in the legally established terms for each type of product. This corresponds to cases where a lack of conformity of the product is manifested within two years from the delivery of the product. It is understood that the products are in accordance with the contract provided that (i) they conform to the descriptions made by us and possess the qualities that we have presented on this website, (ii) are suitable for the end uses to which products of the same type are ordinarily used and (iii) present the usual quality and performance of a product of the same type that is fundamentally expected.
In this sense, if any of the products were not in accordance with the contract, you must inform us by following the procedure detailed in the previous section and through any of the means of communication provided for that purpose.
- INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights over the materials or content that are provided as part of the website correspond to us at all times or to those who granted us a license for their use. You may make use of such material only in the manner expressly authorized by us or those who licensed us for its use. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact information.
- VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other program or material that is technologically harmful or damaging. You will not attempt to have unauthorized access to this web page, to the server on which this page is hosted or to any server, computer or database related to our web page. You agree not to attack this web page through a denial of service attack or a distributed denial of service attack. Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of said regulations to the competent authorities and cooperate with them to discover the identity of the attacker. Also, in case of breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any damage or loss resulting from a denial of service attack, virus, damaging program or any other technologically harmful material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of downloading content from it or to which it redirects.
- WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications we send to you be in writing. By using this website, you agree that most of such communications with us are electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contract, notification, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights as recognized by law.
The notifications that you send us must be sent through our email address firstname.lastname@example.org. In accordance with the provisions of clause 14 above and unless otherwise stipulated, we may send communications either to the e-mail or to the postal address provided by you at the time of placing an order. It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of postage of any letter sent domestically in Spain and seven days after the date of postage of any letter sent internationally. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, it was properly sealed and that it was duly delivered in the mail or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.
- EVENTS OUTSIDE OUR CONTROL
We will not be liable for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Force Majeure”). Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, airplanes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the period to fulfill those obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure or to find a solution that allows us to fulfill our obligations despite the Force Majeure.
- OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website.
- APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and contracts for the purchase of products through said website will be governed by Spanish law. Any dispute that arises or is related to the use of the website or to such contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause shall affect the rights recognized as such by current legislation.
- COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Sus comentarios y sugerencias serán bien recibidos. Le rogamos que nos envíe tales comentarios y sugerencias, así como cualquier consulta, queja o reclamación, a través de nuestras vías de contacto o de la dirección postal o de correo electrónico indicados en la cláusula 2 de las presentes Condiciones. Además, tenemos hojas oficiales de reclamación a disposición de los consumidores y usuarios. Puede solicitarlas llamando al teléfono 946721849 o a través de nuestras vías de contacto.
Sus quejas y reclamaciones ante nuestro servicio de atención al cliente serán atendidas en el plazo más breve posible y, en todo caso, en el plazo legamente establecido.
Si usted como consumidor considera que sus derechos han sido vulnerados, puede dirigirnos sus quejas a través de la dirección de correo electrónico email@example.com con el fin de solicitar una solución extrajudicial de controversias.